Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSSUP503A Mapping and Delivery Guide
Develop client relationships with employers and establish superannuation systems

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSSUP503A - Develop client relationships with employers and establish superannuation systems
Description This unit describes the performance outcomes, skills and knowledge required to represent the fund to current and potential employer clients and work with employers to establish superannuation systems. It also covers liaison and troubleshooting functions for employer accounts.This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to job roles involving developing client relationships with employers and establishing superannuation systems. It does not have application to self-managed superannuation funds.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish relationship with current and potential employer clients
  • Employer contact is initiated/received and relationship established for ongoing liaison
  • Employer system and service needs are discussed
  • Employer details are recorded into organisation database
  • Arrangements are made for follow-up service
       
Element: Make analysis of employer needs
  • Employer information technology systems are reviewed and checked for compatibility
  • Employer human resource/superannuation payment systems are reviewed
  • Employee information needs are identified
  • Special requirements are identified and noted
       
Element: Propose most suitable fund/system for employer clients
  • Fund/system options are examined to identify best options for employer
  • Proposal is developed and presented to employer
  • Organisation procedures and guidelines for ensuring compliance in employer systems are followed
  • Proposal is discussed and negotiated with employer and amendments made as necessary
  • Ongoing liaison is established to respond to employer questions and difficulties
  • Successful proposals are prepared for implementation according to organisation guidelines
       
Element: Set up new employer accounts
  • All required information is obtained from employer to set up new accounts
  • Employer accounts are set up and checked for accuracy
  • Employer/fund communication channels are established
  • Confirmation of new accounts is distributed according to organisation guidelines
       
Element: Provide ongoing liaison and management of accounts
  • Employer documentation is maintained according to organisation requirements
  • Employer is provided with ongoing communications regarding the progress and implementation of superannuation account
  • Employer is provided with ongoing contact to respond to enquiries and difficulties
  • Employer difficulties, enquiries and/or complaints are responded to efficiently and in accordance with organisation guidelines
  • All transactions of employer account are managed and maintained accurately and according to organisation guidelines
       
Element: Apply quality systems
  • System and process checks are implemented regularly and any irregularities identified and acted upon
  • Consequences of incorrect processing of contributions or benefits are identified and explained
  • Work is conducted in accordance with relevant legislation and regulations
  • Best practice standards are identified and incorporated into work practice
  • Training and professional development are undertaken to maintain currency and develop skills
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

review employer technology systems to ensure compatibility

analyse employer system needs

present appropriate/most suitable fund/system for clients

set up new employer accounts and provide ongoing liaison and management of client accounts

assess and analyse employer needs to identify best fund systems to meet employer's needs

develop and present proposals and establish accounts.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation financial records

access to organisation policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

setting and reviewing workplace business simulations or scenarios.

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

highly-developed communication skills to:

liaise with others, share information, confirm work requirements, using questioning and active listening as required

use language and concepts appropriate to cultural differences

well-developed numeracy and IT skills to:

perform calculations related to superannuation systems

use appropriate software such as word processors, spreadsheets and databases

use internet information

well-developed literacy skills to read and interpret documentation from a variety of sources and record and consolidate related information

interpersonal skills to relate effectively within a team environment

organisation skills, including the ability to plan and sequence work

high level analytical and interpretative skills

self-management skills for complying with ethical, legal and procedural requirements

learning skills to maintain knowledge of changes to compliance legislation and requirements

problem solving skills to address compliance and related issues

judgement skills for forming recommendations in operational situations

management skills for working effectively in a constantly changing environment

Required knowledge

features, compliance and reporting requirements of the Superannuation Industry (Supervision) (SIS) Act, Taxation Act and other relevant legislation

compliance responsibilities for fund administrators

features and benefits of fund options and services

compatibility issues of IT systems with superannuation software

procedures for processing superannuation contributions

IT, human resource and management requirements for superannuation systems

organisation communication and documentation procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Employer details may include:

contact details

description of IT and payment systems

needs analysis

sales/service strategy.

Follow-up service may include:

development of proposals

forwarding of fund information

meetings

on site visit

phone contact

presentation to employees

presentation to employer

research.

Organisation procedures may include:

best practice standards

codes of practice

documentation and filing procedures

internal communications

legislative requirements

regulatory requirements

system/computer procedures.

Required information may include:

authorisation procedures

contact details

details of fund options taken

employee details

IT system details

payment times

rollover details.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Employer contact is initiated/received and relationship established for ongoing liaison 
Employer system and service needs are discussed 
Employer details are recorded into organisation database 
Arrangements are made for follow-up service 
Employer information technology systems are reviewed and checked for compatibility 
Employer human resource/superannuation payment systems are reviewed 
Employee information needs are identified 
Special requirements are identified and noted 
Fund/system options are examined to identify best options for employer 
Proposal is developed and presented to employer 
Organisation procedures and guidelines for ensuring compliance in employer systems are followed 
Proposal is discussed and negotiated with employer and amendments made as necessary 
Ongoing liaison is established to respond to employer questions and difficulties 
Successful proposals are prepared for implementation according to organisation guidelines 
All required information is obtained from employer to set up new accounts 
Employer accounts are set up and checked for accuracy 
Employer/fund communication channels are established 
Confirmation of new accounts is distributed according to organisation guidelines 
Employer documentation is maintained according to organisation requirements 
Employer is provided with ongoing communications regarding the progress and implementation of superannuation account 
Employer is provided with ongoing contact to respond to enquiries and difficulties 
Employer difficulties, enquiries and/or complaints are responded to efficiently and in accordance with organisation guidelines 
All transactions of employer account are managed and maintained accurately and according to organisation guidelines 
System and process checks are implemented regularly and any irregularities identified and acted upon 
Consequences of incorrect processing of contributions or benefits are identified and explained 
Work is conducted in accordance with relevant legislation and regulations 
Best practice standards are identified and incorporated into work practice 
Training and professional development are undertaken to maintain currency and develop skills 

Forms

Assessment Cover Sheet

FNSSUP503A - Develop client relationships with employers and establish superannuation systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSSUP503A - Develop client relationships with employers and establish superannuation systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: